Your safety is our utmost priority

Update: December 1st 2020

Your safety is our utmost priority

Our dealerships are now fully open for sales and service, with the below Volkswagen Safer Measures in place.

Volkswagen Safer Measures include:

For click and collect sales:

  • Hygiene measures are observed during handover and a distanced handover takes place
  • Cars are thoroughly sanitised and thorough hand washing is practiced by all staff

Our showrooms are now fully open, with Volkswagen Safer Measures in place including:

  • Social distance markings. Seating in the lobby area has been arranged to allow for social distance.
  • Hand sanitisation is available and all of our staff have been trained in sanitisation.
  • In addition to visiting the showroom, we are available to assist you through remote contact: telephone, e-mail and contact forms.
  • If requested, we can share video content and reviews of our model range
  • Digital brochures, digital product guides and indicative finance calculators are available online to provide information and pricing on car specifications
  • Our staff are trained on carrying out a touchless handover

We are open for service and maintenance work as usual, with the following safer measures in place:

  • You can book a service online using our online service booking tool or over the phone
  • Technicians practise thorough hygiene measures and workshop tools are disinfected between use
  • We clean and sanitise the interior and exterior of your vehicle before handing it back to you
  • Our retailers use video consultations, digital communication and telephone throughout the service process to facilitate ongoing communication remotely where possible
  • All vehicles are thoroughly cleaned inside and out before being worked on or being handed back over to consumers to ensure disinfection
  • All staff practice hand hygiene measures and wear suitable clothing to prevent transfer of a the virus

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